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This page brings together newsletter editions for this sector, with updates, staff stories and practical information from across local services. Browse the latest issue or download previous editions below.
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Our sector newsletters bring together the latest staff news, service updates and good news stories from across our services in one place. Each edition is available as a downloadable PDF, making it easier to read the latest issue and look back at previous editions.
Partnership working is fundamental to NHSGGC, this course aims to build confidence and capability in effective partnership working for all NHSGGC staff, especially managers and staff side reps.
Learning outcomes
By the end of the course delegates will be able to:
Familiarity with partnership working good practice
Familiarity with the Board Partnership Agreement
Roles and responsibilities in partnership working
The governance process and role of partnership forums
Who should attend?
All NHSGGC staff including any managers, supervisors and staff side reps.
Other modules on the People Management Programme (supported by the People Management Guide)
KSF Links
C1 Communication
C2 Personal and People Development
C4 Service Improvement
C5 Quality
G6 People Management
Course Dates
Wednesday 19th August 2026, 1.00 pm – 3.30 pm via MS Teams
Wednesday 21st October 2026, 1.00 pm – 3.30 pm via MS Teams
Wednesday 2nd December 2026, 1.00 pm – 3.30 pm via MS Teams
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via eESS Login (scot.nhs.uk)
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
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NHS Greater Glasgow and Clyde is moving to a new digital dental charting system. The system, called SALUD, is being introduced across Glasgow Dental Hospital and School.
This will replace the current paper-based dental charting and clinical documentation.
Why are we making this change?
SALUD will:
Improve patient safety and record accuracy
Provide clear, structured digital documentation
Reduce reliance on paper records
Support the move towards a fully integrated electronic patient record (EPR)
What does this mean for you?
Clinical documentation will move from paper to digital, and workflows may change slightly depending on your role/specialty.
Full training will be provided ahead of go‑live, with support available during and after implementation.
When is this happening?
Dates are still being finalised. Current timelines are as follows:
Training planned for August / September
Go‑live in September / October
How will I be supported?
Role‑based training sessions
Quick reference guides and resources
Superusers / on‑site support at go‑live
Ongoing support via Digital Services
Where can I find more information?
Check out our Frequently Asked Questions below, and more resources and training opportunities are coming soon.
What should I do now?
Nothing at this stage – just be aware that the change is coming.
You will receive training information, further updates and details of how to prepare over the coming months.
Frequently Asked Questions
What is SALUD?
SALUD is a digital dental charting system that allows clinicians to record patient information electronically, replacing paper-based records.
Why are we introducing SALUD?
SALUD will improve:
Efficiency in accessing and sharing patient information
Patient safety and accuracy of records
Consistency of clinical documentation
Is TrakCare being replaced?
No.
SALUD will be used specifically for dental charting and clinical documentation, such as clinical notes, treatment plans, diagnoses codes and patient allergies
TrakCare remains the system for patient demographics and appointments
My specialty is currently utilising Digital Clinical Notes (DCN) for recording of information. Will this be affected?
The initial roll out will focus on those specialties currently using paper notes
There will be a hybrid phase during which some specialties will be recording their notes on Salud, and some will be recording on Digital Clinical Notes
All information input into SALUD will be viewable via clinical portal, allowing viewability across specialties
Engagement with specialties already on DCN will be communicated in due course prior to further roll out
When will SALUD go live?
We are currently working towards:
Training in August / September
Go‑live in September / October
These dates are indicative and will be confirmed closer to implementation.
Will I receive training?
Yes – all users will receive training appropriate to their role before go‑live.
More information on training sessions will be shared shortly.
How will training be delivered?
Training is expected to include:
Supporting materials such as quick reference guides
Face‑to‑face sessions
Online sessions
Will there be support at go-live?
Yes. There will be:
Ongoing help via Digital Services
Superusers available locally
On‑site support during go‑live
Do I need to prepare anything now?
No immediate action is required.
Further instructions – including training and system access – will be shared in advance.
Who can I contact If I have questions?
Your local clinical lead or manager
The SALUD project team (details to be added)
Digital Services support (details to be added)
Where can I find updates?
This webpage
Updates shared via your department (namely the Dental Bulletin)
Communications from your clinical leads or managers
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Learning Resource Overview
Supporting the development of your staff is an essential part of your role. It ensures your team members have the competence and confidence to provide the best possible service. This learning resource explores how to maximise the effectiveness of the KSF Personal Development Planning and Review process for your staff team. It’s focused on the PDP & Review (TURAS Appraisal) process used by Agenda for Change staff.
How the Learning Resource works
The resource has 2 core elements and links to a wider learning pathway.
learnPro e-Learning Module (GGC:166 NHS Knowledge and Skills Framework) contains a range of information and resources to provide underpinning knowledge on the KSF Personal Development Planning and Review process and on good practice in developing your staff. It can be accessed on the learnPro platform and can be found under the CPD tab.
Virtual Sessions (1.5 hours) are also available for Reviewers and Managers with the focus on the application of learning around this, in particular to:
Give participants the opportunity to reflect on their role in developing their staff
Identify ways to make reviews more meaningful in practice
Identify key actions to progress KSF PDP&R in participants own area
Who is this Learning Resource aimed at?
Any Manager or KSF Reviewer in NHS Greater Glasgow and Clyde who has responsibility for managing or reviewing NHSGGC staff in their teams. This includes Managers and KSF Reviewers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC and require to support NHS staff with their KSF PDP&R.
Pre-Requisites
For Reviewers/ Managers who are attending the Virtual Sessions within this resource, there are some pre-requisites prior to attending. They should:
Complete the learnPro e-Learning Module (GGC 166 NHS Knowledge and Skills Framework) which provides underpinning knowledge and resources
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner Self-Service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Course dates
Thursday 11th June 2026, 9.30 am – 11.00 am (MS Teams) – Fully Booked
Wednesday 1st July 2026, 9.30 am – 11.00 am (MS Teams) – Fully Booked
You will receive detailed joining instructions on how to access the on-line session. Please be ready to log-in at least 5 minutes before the start time.
Please note booking for each session will close 1 week before the course date to allow time for joining instructions to be sent to delegates.
Guidance on how to search for Learning and Development on eESS can be found here:
If the staff member says that they have a suicide plan then establish whether they have timescales, means and access to these. Ask are they planning to act now?
Explore with the staff member if they could identify a safety contact that they can speak to if needed. This might be a close family member or friend, but it can also be one of the support services listed below.
Support the staff member to make contact with suicide first aid resources below. This will help establish safety in the future.
Advise the staff member to contact their GP and arrange an emergency appointment, explaining the circumstances. If their GP is not open, they can call NHS24 as detailed above.
Check in later on: Make an agreement to check in with the staff member at a later date. They may need some time off work to visit their GP or other services.
Disable future suicide plans
Work with the staff member to keep them safe for now and help them disable their suicide plan. Helpful areas to discuss can be:
People who can help
Things that give me hope
Things I can do to keep myself safe
Explore protective factors such as people they care about and those who care about them.
Highlight any areas of hope that things might change in the future.
Signpost and help them to connect with same resources as in Connect and signpost.
Contact Emergency Services
If their suicide plan is immediate then you should contact Emergency Services by calling 999 and keep yourself safe.
After this, contact the Occupational Health Psychological Wellbeing Service (OHPWS) to speak to a member of staff. (ggc.OHPWS@nhs.scot) Please note, this service is for planned care only, and we are unable to respond immediately.
As a manager you may consider arranging a Management Referral to Occupational Health to establish if there are work related changes that can help.
Check in later on: Make an agreement to check in with the staff member at a later date. They may need some time off work to visit their GP or other services.
Discuss their wellbeing
Have a discussion around their current wellbeing, with signposting and support services being part of that conversation. Explore who they might want to talk to about their low mood, such as friends or family members, if appropriate.
Arrange further check-ins to meet the staff member to ensure they feel supported. If you are not their manager, encourage them to speak to their manager so they can support them. If they do not want to do this, you may offer to do this on their behalf if they give permission. This can have a very big positive impact on the person and help them feel cared for.
Training
Suicide prevention training is available:
safeTALK – suicide alertness
ASIST – suicide intervention
For more information on training only, contact Larry Callary at larry.callary@nhs.scot or call 07811 529 620.
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The Personal Development Planning and Review Process (PDP&R) is a key part of our commitment to support the development of staff throughout their careers with NHSGGC. It’s designed to be a meaningful, Person Centred dialogue between staff and their reviewer, which can support engagement, health and wellbeing, and patient/service user outcomes. The PDP&R process encourages reflection and feedback, enables staff to be clear about what’s expected of them through agreed objectives and provides an opportunity to identify and review development needs and supports required for their current role and future career aspirations.
The Once for Scotland PDP&R Policy sets out a unified approach that applies to all employees, regardless of role or the specific PDP&R process/recording tool they use. It reinforces the importance of high quality PDP&R conversations starting from induction onwards, ensuring all staff are appropriately trained and developed in line with the Staff Governance Standard.
We have a ongoing programme of Collaborative Conversations – which is your chance to help shape the future of learning within NHSGGC by sharing your experiences of PDP & Review, how Protected Learning Time is used and support for career development. Details of the next collaborative conversation sessions are being finalised, however you can contribute via our: Feedback Form
The resources below are designed to assist staff and managers to have meaningful PDP&R conversations and to record the outcomes effectively on TURAS Appraisal.
PDP & Review – Guidance for Managers and Reviewers
An important part of the PDP&R process is the conversation between reviewer and reviewee. The annual review provides an opportunity to build on the regular conversations that you have with your team throughout the year. This Guide for Managers/Reviewers gives information on the process, your responsibilities and how to get the most out of it.
The information below forms part of a Learning Pathway which details a range of resources to help you prepare for and conduct effective PDP & Review discussions with staff and ensure they are recorded on TURAS Appraisal.
Learning Resources
Developing Your Staff – Meaningful Reviews (People Management Module)
Supporting the development of your staff is an essential part of your role. It ensures that your team members develop their competence and confidence in order to provide the best possible service. This learning resource explores underpinning values, tools and techniques to support continuing development and how to maximise the effectiveness of the KSF Personal Development Planning and Review process for your staff team. It’s focused on the PDP & Review (TURAS Appraisal) process used by Agenda for Change staff.
An important part of the PDP&R process is the conversation between the reviewer and the member of staff (the reviewee). The annual review provides an opportunity to build on the regular conversations about performance and development that you have had with your manager/reviewer throughout the year. This Guide for Employees gives information about the process, your responsibilities and how to get the most out of it.
There are a range of resources detailed within the Learning Pathway to help you prepare for and participate in effective PDP and review discussions with your reviewer and record these on TURAS Appraisal.
You can usually reset your password for TURAS Appraisal quickly and easily yourself, without any need to contact the Learning and Education support team.
Simply follow the steps below:
Click on the ‘Forgot your password?’ link.
Add email address and click ‘Send verification code’
A code will then be emailed to the address you gave. Please leave the TURAS page opened until the code arrives, then copy and past it into the ‘Verification code’ section and click ‘Verify code’ and then ‘Continue’.
This then allows the password to be reset
To add or remove staff from Managers Page on TURAS Appraisal
To add staff to a Managers page on TURAS Appraisal, please complete the Turas Staff List Template and submit to the Learning and Education Support Team via the HR ServiceNow Portal. This should be done for new staff or when staff move to another department.
If the member of staff is leaving NHSGGC completely – no action is required. Once terminated from the Payroll system they will automatically be removed from manager’s list on TURAS Appraisal.
Need help with TURAS Appraisal?
TURAS Appraisal is the recording tool for the KSF Personal Development Planning and Review (PDP & R) process and is designed to be used throughout the year to support your ongoing development in line with your job role, service requirements and career aspirations.
When your login is a valid e-mail address and you don’t know your password, you can reset it using the “Forgotten your Password?” link on the sign in page.
This quick guide gives information on the process for new staff. If you are a new user and you don’t have a username or password, please speak to your line manager who will contact Learning and Education to get you added to their TURAS Appraisal managers page and arrange for you to get a username (which must be a valid e-mail address). You login using this and set your own password using the ‘Forgotten Password’ link.
I don’t see TURAS Appraisal when I login to my TURAS Account – why not?
You can’t add TURAS Appraisal into an existing TURAS account yourself. If you contact the Learning and Education Support Team via NHS Service Now or call 0141 278 2700 option3 they will confirm login details for your TURAS Appraisal account. You can continue with separate login details for your different TURAS applications or L&E Support will advise how you can get the National Digital Team to merge your accounts so that you have the one login for all TURAS applications.
I have a ‘turas.digital’ login for TURAS Appraisal and have forgotten my password, what should I do?
The L&E support team can no longer reset/issue temporary passwords for this. You will need to provide L&E Support with a valid e-mail address and they will change your login to this so that you can use the ‘Forgotten password’ link to reset it and access your TURAS Appraisal account. This can be an NHS or personal e-mail address.
How do I get my TURAS Appraisal managers page/dashboard updated so it shows the correct staff?
To add staff to your Turas Appraisal account please complete the Staff List Template and send this to Learning and Education Support Unit via NHS Service Now. The form has to be completed by the manager/PA only, not the staff member. Only new or missing staff are to be added to the form, existing staff members should not be put on. If staff do not have login details, a valid e-mail address must be included for them on the form – (if staff do not have an NHS e-mail address, a personal e-mail address can be used). The Staff List Template should also be completed when staff move between services.
If staff have left NHSGGC completely, they will automatically be removed from our TURAS Appraisal system – no action is required.
A member of my staff is due to leave their post/change post or go on planned long term leave, what should I do?
You should meet with the staff member and complete their review before they stop working with you. Its an opportunity for you both to reflect back prior to them stopping and then sign the review off. The manager in their new post would then start the process again, agreeing objectives and learning needs as part of their induction.
If a member of staff returns from long term leave, a good quality conversation will support their return to work and restart the process reflecting objectives and learning to assist their return.
I need to allocate some of the staff on my managers page to other people in my team to carry out their review – how do I do this?
I’ve Retired and Returned and my TURAS Appraisal has all changed – what do I do?
The information relating to your previous posts is still visible to you however if you had staff assigned to you this will need to be updated. This quick guide gives information on what you need to do.
How can I access my teams progress reports to check compliance?
TURAS Appraisal now has live Team Progress Dashboards. Both managers and reviewers will be able to view live information for the staff that they have assigned to them on TURAS Appraisal including the compliance percentage of signed off reviews, status of reviews, information on PDPs, objectives and also a to do list where there are outstanding actions. Users guides below:
I know work is happening on Protected Learning Time and recording of it – How does it link to Personal Development Planning & Review and TURAS Appraisal?
Three National Workstreams have been established: 1) Core Training & Training Passport, 2) System modifications and 3) Measures. There is a working group at Board level in NHSGGC which links into these and takes forward the work. Further information is available on the Protected Learning Time Sharepoint page.
Additional Information
User Guides
To help you use and navigate TURAS Appraisal we have provided the following “How to” guides along with some other information:
The form has to be completed by the manager/PA only, not the staff member
Only new or missing staff are to be added to the form, existing staff members should not be put on.
To remove staff from your TURAS Appraisal Account:
If the member of staff is leaving NHSGGC completely – No action is required. Once terminated from the Payroll system they will automatically be deleted from TURAS Appraisal
If the member of staff is moving to another department – contact the Learning and Education Support Team via NHS Service Now providing the name and payroll number of the member of staff to be removed
Assigning reviewer rights to members of staff that you want to review members of your team:
At this time only the Learning and Education Support Team can assign reviewer rights. To arrange this the manager of the person that reviewer rights is required for should contact the Learning and Education Support Team via NHS Service Now. Please provide name and payroll number of the person that reviewer rights is to be assigned to.
Assigning a reviewer and assigning/changing a KSF Post Outline for staff:
Reports are available from the Team Progress Dashboard on your TURAS Appraisal account. If you have manager or Reviewer access to the system and have staff assigned to your account you will automatically have access to the dashboard.
The Team Progress report will give you live information on compliance rate for your team with regards to reviews, PDPs and objectives. It also has a to do list to alert you if any actions are required.
This link will provide you with information on all KSF post outlines for NHSGGC staff. You will be able to view the title, pay band, all dimensions and levels included in the KSF post outline.
It does not included the level descriptions but you will find these in the documents below and also in the KSF handbook.
Occasionally there may be a KSF Post Outline on the spreadsheet that will not be on TURAS Appraisal. This is because on the day e-KSF was decommissioned the KSF Post Outline was not assigned to any members of staff, only KSF Post Outlines in use were migrated to TURAS Appraisal.
NHS Service Now Portal – Click on the L&E Icon and fill in the relevant fields. You will receive an acknowledgement which will include a ticket number for your query. How to raise a query through NHS Service Now Portal.
0141 278 2700 (12700 internally) – choose option 3 for Learning and Education. Open 10.00am – 3.00pm, Monday to Friday
Please supply your GGC payroll number when you contact the team.
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