Also known as the Flow Navigation Centre, you can use this service to get quick, direct access to emergency care, either through a video or telephone consultation.
You can receive treatment from the comfort of home, without having to visit a busy A&E department.
When to use the Flow Navigation Centre
If you think you need to go to A&E, but it’s not life-threatening, and you can’t speak to a GP, you can access the Flow Navigation Centre. To do so, call NHS 24 on 111.
The NHS24 triage team may feel you could benefit from a virtual A&E appointment and will refer you directly. Depending on your needs, they will provide more appropriate advice and treatment options.
If you get an appointment with the Flow Navigation Centre, a team of emergency care nurses and medics will provide you with a virtual, or telephone consultation.
Just like a physical A&E, after your consultation a number of things can happen:
- You may receive self-care advice and told to phone back if your symptoms worsen
- If you require physical treatment, you could be given a scheduled arrival time at one of our A&Es or Minor Injuries Units
- You may be referred to a more appropriate specialist service.
The Flow Navigation Centre operates seven days a week and covers the whole of NHSGGC.
If your condition is life threatening, you should always call 999 or go straight to your nearest A&E.