We want to ask, listen and do what matters to people every day.
On or around the 6th June each year, we have an extra focus on raising awareness and encouraging these sorts of conversations between people who receive care, the people who matter most to them, and staff. This is ‘What matters to You?’ (WMTY) Day.
This has now become an international movement with many countries around the world participating. Asking WMTY is easy and involves three simple steps:
- Ask What Matters;
- Listen to What Matters;
- Do What Matters.
Information for people receiving care and their families
WMTY is all about encouraging more meaningful conversations between people.
To help you get the best possible outcome, we need to understand the things that are really important to you. This could be something very specific or something more general. Here are some examples of the types of things people have talked about:
- “It’s really important that my granddaughter is involved in discussions about my support. She is the main person in my life!”
- “I can’t focus on my therapy because I’m so worried about who is looking after my mum while I’m in hospital”
There is no wrong answer to this question – it’s all about what is most important to you.
We want to know what matters most to you, so we can provide care that works for you. You can:
- Speak to staff about what matters most to you
- Tell us about your experience on Care Opinion.
Information for staff
This person centred approach can help in a number of ways. First and foremost it can help to establish a relationship, but it also helps you to understand more about the person and the things that are most important to them. With this insight you will be in a better place to work with them to find the best way forward.
This video from Healthcare Improvement Scotland explains more about the WMTY approach: